Refund & Return Policy

At Lavish Galleria, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a comprehensive return and refund policy to ensure a smooth and hassle-free experience.

1. Returns

Eligibility:

• Returns are accepted within 14 days from the date of receipt.
• Items must be in their original condition, unused, and with all original packaging and tags intact.
• Certain items, such as personalized or custom-made products, may not be eligible for return. Please check the specific product details for any exclusions.

Return Process:

• To initiate a return, please contact our customer service team at info@lavishgalleria.com or +92 321 0000000 with your order number and details of the item you wish to return.
• Our team will provide you with a Return Merchandise Authorization (RMA) number and instructions for returning the item.
• Please pack the item securely and include the RMA number in the return package.

Return Shipping:

• Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our part (e.g., incorrect item shipped).
• We recommend using a trackable shipping service or purchasing shipping insurance to ensure that your return reaches us safely.

2. Refunds

Processing Time:

• Once we receive and inspect your returned item, we will process your refund within 14 business days.
• Refunds will be issued to the original payment method used for the purchase. Please note that it may take additional time for the refund to appear in your account, depending on your financial institution.

Partial Refunds:

• If only a portion of your order is returned, the refund will be adjusted accordingly. Shipping fees and any applicable restocking fees will be deducted from the refund amount.

3. Exchanges

Eligibility:

• Exchanges are available for items of equal value. If you wish to exchange an item for a different size, color, or style, please contact our customer service team to check availability.

Exchange Process:

• Follow the same return process as outlined above to return the original item.
• Once we receive the returned item, we will ship out the replacement item. If there are any additional costs for the exchange, such as price differences or shipping fees, we will inform you.

4. Damaged or Defective Items

Report Issues:

• If you receive a damaged or defective item, please contact us within 14 days of receipt with photos of the damage or defect, as well as your order number.
• We will arrange for a replacement or refund, depending on your preference and product availability.

5. Non-Returnable Items

Exclusions:

• Certain items, such as personalized or custom-made products, may not be eligible for return or refund. Please refer to the product description for specific return policy details.

6. Contact Us

For any questions regarding our Refund & Return Policy or to initiate a return or exchange, please contact our customer service team:

• Email: info@lavishgalleria.com
• Phone: +92 321 000000
• Address: Lahore, Pakistan